Shipping charges for international orders can be calculated on our website and you may select UPS or the US Postal Service as your shipping carrier. We strongly recommend UPS as it is more secure and provides a tracking number. UPS will charge additional taxes and duty fees upon delivery which you will be held responsible for. Orders shipped via the US Postal Service are picked up once a week. They are occasionally delayed at Customs and they are more likely to get lost in transit. If your package was insured, we cannot make a claim until 45 days have passed from the ship date. If a claim needs to be filed, orders will not be resent until the claim has been approved. Although we aim to insure all international shipments, we cannot insure shipments to certain countries. In the event that your package gets lost in transit, we will try our best to work it to your satisfaction. However, we will not take any responsibility for lost packages that are not insured or approved by our insurance and you will be responsible to place a new order. No refunds will be granted if your order gets lost and/or your insurance claim is denied.

If a claim needs to be filed, orders will not be resent until the claim has been approved. Although we aim to insure all international shipments, we cannot insure shipments to certain countries *. In the event that your package gets lost in transit, we will try our best to work it to your satisfaction. However, we will not take any responsibility for lost packages that are not insured or approved by our insurance and you will be responsible to place a new order. No refunds will be granted if your order gets lost and/or your insurance claim is denied.

Orders may take up to 7-10 business days to process. The customer is responsible for all tax, custom charges and wire transfer fees. If you refuse the package at customs or you fail to pick up your shipment from the post office and it is returned to us, you will not be refunded for shipping and you will be charged a 25% restocking fee. You may contact us at: (001) 718-222-4416

*Those restricted countries are: Afghanistan, Algeria, Angola, Bangladesh, Barbados, Benin, Bolivia, Brazil, Bulgaria, Burkina, Faso, Burma, Burundi, Cambodia, Cameroon, Cape Verde, Central African Republic, Chad, Congo, Cuba, Djibouti, Dominican Republic, Ecuador, Ethiopia, Gabon, Ghana, Guinea, India, Indonesia, Iran, Iraq, Jordan, Kenya, Liberia, Libya, Malaysia, Mali, Mauritania, Morocco, Myanmar, Niger, Nigeria, North Korea, Oman, Pakistan, Papua/New Guinea, Poland, Romania, Rwanda, Senegal, Seychelles, Sierra Leone, Slovenia, Solomon Islands, Somalia, Sudan, Syria, Tanzania, Togo, Tunisia, Uganda, Yemen, Yugoslavia

To avoid the restocking fee:
a - You may return the product for a store credit towards a future purchase of equal or greater value. Shipping charges do not qualify as a credit. This exception does not apply to items, read more below.
b - You may exchange the product for another of equal or greater value. You will be responsible for all shipping fees involved.

• To exchange a product, please order the replacement product(s) and return the original(s) in unused condition. Once we receive the item you wish to exchange, we will ship out the replacement product.
  
• To qualify for a refund, ALL items must be returned in their original condition, including the original packaging and containers, documentation, warranty cards, manuals, all accessories and must be suitable for immediate resale. Do not mark or deface original manufacturer containers in any manner. We are unable to accept returns if packaging is opened, not in its original condition, is damaged or returned more than 25 days after delivery.
  
• Regrettably, we do not refund original shipping & handling charges unless an error occurred on our part when shipping your order. If your return is the result of our error MedexSupply will cover the shipping charges for your returned product.
  
• We do not accept returns subtotaling less than $30.
  
• If we shipped your package and it was returned to us, your shipping charges will not be refunded and you will incur a 20% restocking fee.
  
• If you return an item that was eligible for the free shipping promotion, you will incur the original shipping charge.
  
• If any of the above conditions are not met, MedexSupply reserves the right to refuse the return or exchange.
  
• To return an item, click here to complete our return authorization form. Once you are approved, we will give you an RMA # with instructions on how to return the item.
  
• No returns of any type, will be accepted without an RMA numbers.
  
• Please allow 3-4 business days for processing your return once we receive it.
  
• Please note that it may take up to 14 days to complete the entire return/refund process.

Absolutely No Returns will be accepted on the following items:

• Custom made products (Namely: UMF products, Columbia sinks products, exam room flags, exam tables, and any product with a color choice selection. This also includes products that are ordered in very large quantities.)
• BCI products (exchanges only)
• Special order products
• Please note that it may take up to 14 days to complete the entire return/refund process.
• Certain items are dropshipped directly from our vendors and therefore some returns and exchanges will be subject to the vendors’ return policy. This includes most products from: Graham Field, Drive Medical and ADC of which restocking fees are as high as 25% on returns and exchanges.
• Items received as gifts are for exchange only.