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Within 25 days of receiving your order, you may return or exchange most items for a credit or refund less a 20% restocking fee.
To avoid the restocking fee:
a - You may return the product for a store credit towards a future purchase of equal or greater value. Shipping charges do not qualify as a credit.
b - You may exchange the product for another of equal or greater value. You will be responsible for all shipping fees involved.
- To exchange a product, please order the replacement product(s) and return the original(s) in unused condition. Once we receive the item you wish to exchange, we will ship out the replacement product.
- To qualify for a refund, ALL items must be returned in their original condition, including the original packaging and containers, documentation, warranty cards, manuals, all accessories and must be suitable for immediate resale. Do not mark or deface original manufacturer containers in any manner. We are unable to accept returns if packaging is opened, not in its original condition, is damaged or returned more than 25 days after delivery.
- Regrettably, we do not refund original shipping & handling charges unless an error occurred on our part when shipping your order. If your return is the result of our error MedexSupply will cover the shipping charges for your returned product.
- We do not accept returns subtotaling less than $30.
- If we shipped your package and it was returned to us, your shipping charges will not be refunded and you will incur a 20% restocking fee.
- If you return an item that was eligible for the free shipping promotion, you will incur the original shipping charge.
- If any of the above conditions are not met, MedexSupply reserves the right to refuse the return or exchange.
- To return an item, click here to complete our return authorization form. Once you are approved, we will give you an RMA # with instructions on how to return the item.
- No returns of any type, will be accepted without an RMA numbers.
- Please allow 3-4 business days for processing your return once we receive it.
- Please note that it may take up to 14 days to complete the entire return/refund process.
Absolutely No Returns will be accepted on the following items:
- Custom made products (Namely: UMF products, Columbia sinks products, exam room flags, exam tables, and any product with a color choice selection. This also includes products that are ordered in very large quantities.)
- BCI products (exchanges only)
- Special order products
- Certain items are dropshipped directly from our vendors and therefore some returns and exchanges will be subject to the vendors’ return policy. This includes most products from: Graham Field, Drive Medical and ADC of which restocking fees are as high as 25% on returns and exchanges.
- Items received as gifts are for exchange only.
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