Welcome to MedexSupply.com! MedexSupply has over thousands of items at prices you won’t find anywhere else! MedexSupply specializes in fast shipments at discounted prices. Plus, MedexSupply Professionals are there to answer any questions, research items not found on the website, ensure customer satisfaction and provide discounts on large orders.
  1. What are your hours of operation
  2. How do I place an order online
  3. I do not want to order online; how else can I place an order
  4. Where does your company ship from
  5. How long have you been in business
  6. Do you ship to residences
  7. What is the cost of shipping
  8. When will my order ship and arrive
  9. What if I do not want the product after I get it
  10. Who would pay the freight for the return
  11. What forms of payment do you take
  12. Do you accept Medicare or other form of Insurance
  13. Do you sell used medical equipment and supplies
  14. How can I track my order once it is shipped
What are your hours of operation:
Our website is open 24 hours a day 7 days a week.

Our customer service department is open Mon-Thu 9am – 6pm and Fri 9am – 4:30pm.
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How do I place an order online:
Step 1:
To place an order, simply enter the items into your cart by clicking the ‘add to cart’ button. Once you are finished shopping make sure you are in your shopping cart and select the ‘checkout’ button. Please review your shopping cart to ensure that the items are the correct model numbers, size, quantity and color.

**To change the quantity of the product, change the number that is listed in your cart and click ‘Update’ or press enter. Quantity should be changed before checking out.

Step 2:
Check out will lead you into the “Account Login” page. Please login to your account if you are a returning customer. If you do not remember your password, we will email you a new password if you click Forgot My Password.

New customers will need to create an account. Please note that if you are having trouble creating an account, please contact our Customer Service via email or call 888-433-2300 and a representative will be glad to help. In addition, if you are not comfortable with providing an email address to receive order updates, you can place the order by calling us Toll Free: 888-433-2300.

Step 3:
Enter Billing and Shipping information. Once you are logged in. Please enter the shipping and billing information. The billing address must match the address listed with your credit card company.

If you need to change the billing or shipping information, please click the ‘Change Address’ button located to the left of the address listed on the Billing and/or Delivery Information pages.

Step 3B:
Choose the shipping method. Choices shown are through UPS. You have the option of choosing USPS by indicating in the comment box that you wish to have it shipped via US mail. You account will be refunded accordingly. Most items will arrive within 5-10 business days. Oversized items will ship by a freight carrier and arrive within 3 to 6 weeks.

Expedited Shipping:
Many items are eligible to ship expedited, 2nd Day, or Next Day. Please call 888-433-2300 to ensure that the item can ship immediately. Please note that weekends are not included in the delivery estimation. Saturday delivery is available upon request for select items shipping to select locations.

Step 4:
Select Payment Option. This is the final step in completing the order. Please click on the payment option preferred. For a complete list of payment options, click here.

**International orders will be lead directly to Paypal. We do not accept any international credit cards or credit cards with a foreign billing address. Wire transfers are available, please click here for more information.

Your credit card will be charged immediately after your order is submitted.

Step 5:
Review and Submit your order. The final page will summarize all the information provided. Please look it over to make sure everything is correct. If everything is correct, click on the “Submit” button. An email will be sent automatically with the order confirmation number.
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I do not want to order online; how else can I place an order:
To place an order via telephone, simply call our customer service line at 888-433-2300 during business hours. You can also fax your purchase order to: 718-222-4417.
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Where does your company ship from:
Our warehouse is located in Brooklyn, NY. However, we drop-ship from our vendors' warehouses across the 48 contiguous states.
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How long have you been in business:
We have been in business since 1999 operating under our parent company: Med-Plus Medical Supplies.
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Do you ship to residences:
Yes. We ship to all locations.
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What is the cost of shipping:
Free shipping is available for most orders that are over $100 AND less than 40 lbs. These items will have the red free shipping icon located near the item description.

Some orders than are over $100 AND over 40 lbs may qualify for discounted shipping. These items will have the green discounted shipping icon located near the item description.

There are some products that are not eligible for free shipping for various reasons, i.e. items that are drop shipped, special order products and products from select manufacturers.

Other charges will apply for overnight, bulk/oversized items, shipping to Alaska, Hawaii, US Virgin Islands, Puerto Rico and International shipping. For more details on our shipping policy, please click here.
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When will my order ship and arrive:
Most orders received by 1pm EST will be shipped the same day, orders received after 1pm EST will ship the next business day. All orders received on Friday after 1pm EST will be shipped the following Monday.

There are exceptions for orders that contain products that are customized. These orders can take a few weeks to ship and you will be notified via e-mail after your order is placed.

The arrival of your order will vary depending on the product you select and the location of the shipping address. If in stock, most orders are delivered to you within four to six business days.
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What if I do not want the product after I get it:
You have up to 30 days to return products for a refund or exchange. Please note, for some products you will incur a re-stocking fee between 15% - 25%, depending on the item returned. The product must be in the same condition as it was delivered to you.

Please click here for our return policy.

Special order products ARE NOT returnable since the product was customized to your specifications.
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Who would pay the freight for the return:
Unless the returned items were shipped to you in error, the freight, shipping and/or handling charges would be your responsibility.
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What forms of payment do you take:
We accept Discover, Master Card, Visa and American Express. Personal and business checks are accepted. If paying by check, your order will not be processed until the funds are received by Medex Supply.

Most US Federal, State and Local Governments, as well as Educational and Medical Institutions can establish Purchase Order Accounts. All purchase orders must be faxed to 718-222-4417. Please include a contact name with telephone number and e-mail address.

At this time, we do not accept credit or charge cards issued by international financial institutions. PayPal and wire transfers are available for customers with these cards.
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Do you accept Medicare or other form of Insurance:
Unfortunately, at this time we do not accept Medicare or any other form of insurance. If requested, we will send you an invoice for you to submit to Medicare or your insurance company.
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Do you sell used medical equipment and supplies:
No. All medical supplies and equipment that we sell are new.
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How can I track my order once it is shipped:
You will receive an e-mail confirmation once your order is shipped that will contain the shipping carrier and tracking number.
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